11, The Avenue, High Legh, Cheshire, WA16 6ND

Onsite Calibration, Inspection, Auditing and Consultancy Service

Quality Assured ISO 9001:2015 | 3,000 UK Clients | National coverage |Equipment Traceable To UKAS | Certified To National Standards | VAG Approved |

What’s the point of a mystery shop?

What’s the point of a mystery shop? Most mystery shop programmes involve posing as a real customer while assessing the customer service levels provided by a dealership, independent garage or recovery operator. Mystery shops help organisations monitor their...

What are aftersales audits?

What are aftersales audits? In the automotive industry, aftersales refers to the provision of spare parts, support and service once the initial sale of the vehicle has taken place and it’s squarely aimed at increasing aftersales revenue and customer retention....